Returns & Refunds

If for whatever reason you are not entirely satisfied with your piece of jewellery purchased you can return within the ‘cooling off’ period of 14 days. 

Once goods have been returned to us we will check / assess their condition and then agree in writing the next steps of your refund. 

Unused pieces of jewellery, with all of the original receipts and packaging must be post-marked to us within 14 days of receiving your order for a full refund.

Our Returns Policy applies to all purchases made on Blacklock Jewellery and are incorporated by reference in these Terms.

We do not accept returns after 14 days. If, however, you would like a full refund then the following process must be followed;

1. Please call +44 207 3154284  or email returns@blacklockjewellery.com to inform us that you would like to return your item of jewellery. You will be given a Returns reference number which must accompany item(s) when shipped back to us
2. Return all original packaging, including any relevant diamond certificates. A replacement fee will be charged for a new certificate if not returned. The fee will depend on which certificate has been issued and will be confirmed at time of confirmation of return.
3. Address your package after receiving details from us as to the returns address. Please ensure that there is no mention of Blacklock Jewellery on any outer packaging as this will be a security risk.
4. Call us before the jewellery is actually sent. Any unauthorised mail will be returned to sender. Any items damaged or altered in any way will not be accepted as returns.
5. Quality checking/assessment will take place once the item(s) are received.
6. Once received and checked you will receive an email (quoting your Returns reference number) which will confirm any further course of action if necessary.
7. We will refund any money received from you, normally by using the same method originally used by you to pay for your purchase within 14 days of receiving the returned item(s).

Exchanges

We will exchange the jewellery for an item of the same value, or greater. This policy does not apply to Bespoke orders or made-to-order products.

Non-Returnable goods

• Personalized, bespoke, altered, or made-to-order products
• Items designated as non-refundable at purchase We cannot accept Returns that have been worn, used, altered or damaged.

Refunds

Refunds will be processed within 14 days of receiving the returned items. All undamaged, correctly returned products will be credited to the original purchaser's credit card, including sales taxes.

If goods are not returned within the stipulated time limits, we may charge recovery costs. Returns must be made in one shipment; additional returns from the same order may incur extra shipping charges.

Please be aware that we cannot refund import duties or taxes on international deliveries and that bespoke items cannot be refunded. 

We will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled.

Warranty / Faulty items

Faulty items are accepted only if delivered damaged or if a manufacturing fault occurs within 12 months of delivery. Items subject to fair wear and tear will not be accepted.

Faulty items can be exchanged for the same item, subject to availability. To return a faulty item, please follow the steps detailed above.

Rights

We reserve the right to refuse return of any merchandise that does not meet the above return requirements according to our sole discretion.

Please note that we do not accept liability for returned goods if you do not return them using our specified method of delivery.

Please view our Terms and Conditions for details of the process for Returning goods.