Deliveries & Returns

Deliveries

We deliver goods throughout the UK and internationally.

UK delivery covers England, Scotland, Northern Ireland, Wales, the Channel Islands, Scilly isles and the Shetlands.

International delivery covers Western Europe, North America, Australasia and the Middle East.

Please be aware that even in countries which we will deliver to, there may be specific exclusions relating to individual items or restrictions on certain items dependent on the country of export/import. Please contact us in the event that you are in a country which is not listed as we may still be willing to deliver, at our discretion.

All Products and Bespoke orders are delivered free of charge in the UK. Dependent on value we deliver by our expert courier or by Royal Mail Special Delivery Next Day. These items are fully insured.

For any international deliveries please contact us directly to discuss your specific delivery requirements. We will endeavour to deliver free of charge however we reserve the right to request payment for delivery once requirement understood.

All products delivered by us remain our property of until such time as you have paid for them in full, including damages, costs and interest, in the event of late or delayed payment.

All products will be your responsibility from the time we deliver the product to the delivery address or from the time you collect from us. You will also own the goods once we deliver to the delivery address or from the time you receive directly from us.

Please note we cannot be held accountable for delays in delivery including customs clearance.

Please view our Terms and Conditions for full details of Delivery process and Delivery coverage.

Returns & Refunds

If for whatever reason you are not entirely satisfied with your piece of jewellery purchased you can return within the ‘cooling off’ period of 14 days. We will exchange the jewellery for an item of the same value, or greater. This policy does not apply to Bespoke orders.

We will only accept goods that are unworn, undamaged and in the original Blacklock Jewellery box. Wear of the product can lead to a reduction in the amount of refund you may be entitled to. Please be aware that we cannot refund import duties or taxes on international deliveries and that bespoke items cannot be refunded. Once goods have been returned to us we will check / assess their condition and then agree in writing the next steps of your refund.

We reserve the right to refuse return of any merchandise that does not meet the above return requirements according to our sole discretion.

Please view our Terms and Conditions for details of the process for Returning goods.