How can we help?
Support
We have the diamond expertise and jewellery knowledge to help you make the right decision.
Business hours
We are available Monday - Friday 9am - 6pm to answer your enquiries and advise you.
Order Online, over the phone or by appointment. Ordering is effortless, secure and professional
Online
Choose the piece of jewellery or loose stone and simply add to basket. You then create a 'My Blacklock' account and enter your details and payment details into our highly secure payment system and press submit. All details are kept using the highest level of online security. Once your order has been received and logged you will receive an email on return to confirm order and delivery details.
Phone
Simply telephone us to place an order and we will take your details, create a 'My Blacklock' account for you and take you through payment. We will respond to confirm all order and delivery details via email or letter.
Appointment
Simply contact us to organise an appointment and we will meet to dicuss your requirements. Once order is placed and confirmed we will confirm your order and delivery details via email or letter.
Additional Support
Security
All details and appointments are dealt securely. We use the highest level of security when dealing online or face to face. Your details are safe with us. Our reputation depends upon this. We have developed our Security and Privacy policy to reflect this.
For Bespoke / Old to New and Mounting Orders
We simply need you to contact us and confirm details and we will create a 'My Blacklock' account for you. If you prefer dealing directly with us to fulfill an order of this description please feel free to contact us at any stage.
Payment
We accept all major credit cards, debit cards, MOTO payments, cheques and BACS transfers for payment.
Delivery
We deliver to the following continents and countries;
Western Europe - Andorra, Austria, Belgium, Cyprus, Denmark, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Ireland, Italy, Liechenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, San Marino, Spain, Sweden, Switzerland and the Vatican City. Australasia - China, Japan, Korea, Australia and New Zealand. Middle East - UAE, Saudi Arabia, Oman, and Israel. North America - United States of America and Canada.
If your country is not listed above please contact us directly to discuss your delivery requirement.