Blacklock

Security & Privacy The security of your personal information is paramount. Please take a moment and learn how blacklockjewellery.com protects you and your vital information through every step of the order process. Privacy and Data Protection Policy blacklockjewellery.com or any of our business partners will not disclose customer information to third parties. blacklockjewellery.com uses cookies to keep track of your order and to remember returning customers. These cookies reside on your computer and can only interact with our website. All cookies created by blacklockjewellery.com will expire after 100 days. We will treat all your Personal Information as confidential. We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place. When you shop on this Website, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password. We may also collect, and our third party providers of advertisements and content may collect, information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website ("User Information"). You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service. Information Security All credit card numbers are encrypted when the order is placed using 128-bit SSL encryption. You can see at which point the shopping cart encrypts your information by the little yellow padlock that appears in the lower right corner of your browser. Your credit card numbers, personal information and order information are only decrypted after they reach our order processing computers. This information is not held in clear text on any website or server. What is SSL? Secure Sockets Layer, SSL is the standard security technology for creating an encrypted link between a web server and a browser. This link ensures that all data passed between our web server and your browser remains secure and private. SSL is an industry standard and essential for secure e-commerce, millions of websites use SSL to protect their online transactions and customers. In order to be able to generate an SSL link (signified by little yellow padlock in the information tool bar), a web server requires an SSL certificate. Newer browsers will display a different coloured address bar when entering a secure page. This provides you with extra piece of mind. In the case of Blacklock Jewellery we use the most sophisticated of Verisign products which is industry best practice. What does SSL mean to you? Put simply the SSL Certificate and the appearance of the padlock show; a). That you have a secure (encrypted) link with this website b). That this website is a valid and legitimate organisation The SSL Certificate has become synonymous with online trust and integrity. By clicking on the Certificate or padlock you are able to identify the company you are dealing with The Information we collect On some pages of blacklockjewellery.com you can order products or make requests. The types of personal information collected on these pages are; • Name • Address • Email Address • Phone Number • N.B. We do not limit ourselves to this information, however it is clearly apparent as to what is being collected on every page The Use of this information We confirm that any Personal Information which you provide to us (or which is available on public registers) and any User Information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner's Office. We use your information only for the following purposes: • Processing your orders; • For statistical or survey purposes to improve this Website and its services to you; • To serve website content and advertisements to you; • To administer this website; • If you consent, to notify you of products or special offers that may be of interest to you. You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003. When you create a shopping account while ordering online you will be given the option to receive information from us by post, e-mail or telephone, about products, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes, ensure that you tick the appropriate box as you go through the registration process. You may unsubscribe from our contact list at any time by replying to a promotional e-mail with the word "unsubscribe" in the subject line, by e-mailing us at customerservices@blacklockjewellery.co.uk or telephoning us on xxx between 7am and midnight. You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled do so. Please check back frequently to see any updates or changes to our privacy and data protection policy. Questions regarding this Policy should be directed to chris@blacklockjewellery.co.uk Data Security To prevent unauthorised access, maintain data accuracy and data protection we constantly keep up to speed with the latest data protection law and adhere to best practice set down by the Direct Marketing Association. Credit Card Fraud Prevention Extra security measures have been put into place for cards issued from overseas banks and for customers that ask us to ship to a different name and/or address than is listed for that particular credit card account. If your order falls into one of these categories then your order is immediately placed into our Credit Card Fraud Prevention Queue. The following steps must then be taken to move your order out of this Queue and on to normal processing: 1. Your credit card will be debited a randomly selected amount. This amount will vary from order to order for your protection, and is 100% applied to your purchase. When the need to do this arises you will be notified via email. 2. Next, simply contact your issuing bank, or check your monthly statement for your unique debit (these usually show up within 4 business days). Once you have the unique debit amount, return to your "My Account" page and enter the amount where indicated. 3. Once the random debit amount is verified, we will charge the balance and ship your order the same day. Once again this procedure only applies to credit cards issued from overseas banks and for customers that ask us to ship to a different name and/or address than is listed for that particular credit card account. These measures eliminate any unauthorized use of your card, so shopping with us is always safe and secure. Terms and Conditions Warranty Your piece of jewellery is guaranteed under warranty for one year from the date of final invoice. If your piece of jewellery is found to have a defect in material or workmanship within twelve months of supply we will repair such a defect without charge for materials or labour. In the event that the piece of jewellery cannot be repaired then Blacklock Jewellery will replace the piece with an identical or near identical piece. This warranty is valid only to the original purchaser when a new piece is purchased from Blacklock Jewellery. Your guarantee is invalidated if you allow a third party to work on the item that we have made for you. If your item is altered by a third party Blacklock Jewellery will not be liable for any subsequent problems with the item. In the event of a dispute as to the cause of damage, we reserve the right to send any item to a mutually agreed independent third party assessor to determine the nature of the defect. Only if the judgement indicates a defect in material or workmanship will Blacklock Jewellery agree to repair the item. Owners Responsibility This warranty does not cover expenses incurred by the customer due to a lack of proper care of a piece purchased from Blacklock Jewellery. Please see 'Our Caring for Jewellery' page fro guidance. Keep your proof of purchase documents – they will be required for warranty service. Please notify Blacklock Jewellery within 14 days of purchase in the case of a defect. Resizing after delivery Blacklock Jewellery will resize any ring that is accidentally made a different size from the size that was ordered. It is the customers responsibility to order the correct finger size. A ring size can be altered after production, however a charge will be made and this will be subject to the type of the resizing. Please inform us within seven days of delivery. Examination When a piece of jewellery or loose diamond or gemstone is sent to us we will examine it to determine the correct way to proceed. A quotation will be submitted by blacklockjewellery.com once the item of jewellery has been examined by a working jeweller or the gemstone assessed by our gemmologist. The examination process may take upto 2 weeks for the quotation to be confirmed. If stones need to be tested there may be an additional cost. Confirmation of Quote and Proceeding Once a quotation is received the Client is required to confirm in writing via email or letter that the quotation is approved before production can proceed. blacklockjewellery.com will only commence work once written confirmation to proceed has been received. Quotations Quotations that are provided by blacklockjewellery.com are valid for one month only; after this time we will re-quote since the price of jewellery based commodities (such as diamonds, gemstones and precious metals) constantly changes. Stock Policy At Blacklock Jewellery more often than not we make to order, this ensures that the quality of our jewellery remains extremely high and underlines our commitment to limited production runs. We do however, maintain a controlled amount of stock for our showcase pieces. Whilst we do our very best to ensure that there is an accurate inventory for your shopping ease, showcase pieces do sell out. This usually happens when two or more customers order the same item at the same time, before our website has been updated. If this happens you will be notified in a timely manner (usually the same or next day), and we will offer you suggestions on fulfilment of your order. Diamond, Gemstone and Precious metal prices Diamond, gemstone and precious metal prices stated on the website are subject to change at any time without notice. We reserve the right to update prices according to relevant market spot price/index. Trading Blacklock Jewellery decides at its sole discretion whether or not to accept any order. Should Blacklock Jewellery not respond within 10 business days after the order has been placed, then the order is deemed to have been rejected. Website Content and Information All information provided by Blacklock Jewellery, whether by mail, email or telephone, shall be as accurate as reasonably possible. However, Blacklock Jewellery shall not be liable for any error. More specifically, delivery data shall be indicative only and the images of products offered on the Website are for illustration purposes only. Due to the fact that every computer monitor is set differently Blacklock Jewellery is not liable for discrepancies in colour or size. Colour and size of jewellery and diamonds/gemstones may vary slightly. Delivery All products delivered by Blacklock Jewellery remain the property of Blacklock Jewellery until such time as the customer has paid in full all amounts owed to Blacklock Jewellery in connection with the products delivered including damages, costs and interest. The customer has no rights of retention with respect to these products. Delivery Information Bespoke Orders • All orders/packages up to a value of £2,500 are delivered free of charge by Royal Mail Special Delivery. The value of these items are fully insured • All orders/packages over the value of £2,500 are recommended to be handled by a courier service. blacklockjewellery.com can quote accordingly for the courier delivery service. The value of these items are fully insured • Any orders or packages that are to be delivered to an area outside of the UK will be quoted on an individual basis Remodelling, Loose Stones, Re-Mounting Delivery and Orders • When an item of jewellery is sent to us for remodelling purposes the cost of delivering/posting the item to blacklockjewellery.com for assesment will be covered by the 'sender' • We would advise that any items sent to us under the value of £2,500 are sent via Royal Mail Special Delivery. Any items over the value of £2,500 should be sent to us by a recognised courier service and we should be informed prior to sending of all delivery details. Blacklock Jewellery does not take any responsibility for the loss or damage to pieces of jewellery before receipt at our address – give details PO BOX 8, Houghton-Le-Spring, DH5 9XB. • Blacklock jewellery will cover the cost of returning orders/packages and non-orders up to the value of £2,500. Blacklockjewellery.com will deliver these items by Royal Mail Special Delivery. The value of these items are fully insured • All orders/packages over the value of £2,500 are recommended to be handled by a courier service. blacklockjewellery.com can quote accordingly for the courier delivery service. The value of these items are fully insured • Any orders or packages that are to be delivered to an area outside of the UK will be quoted on an individual basis International Orders • For any international orders we will quote accordingly. Please contact us directly to discuss specific details Postal damage and loss blacklockjewellery.com does not take any responsibility for the loss or damage to pieces of jewellery before receipt at our PO Box address. We strongly recommend that all our customers pack their pieces of jewellery/own stones in a Royal Mail Special Delivery envelope (value under £2,500) to minimise the risk of damage. This envelope does not guarantee that the piece of jewellery will be received in the same condition as when it was sent. If your piece of jewellery is lost in the post any claim must be made directly to the Royal Mail. Illegal activity We also work closely with the police to ensure that any piece of jewellery or loose stone(s) that are sent to us are not items that have been stolen. If we receive any item of jewellery or loose stone(s) that have been reported stolen we will pass on to Recipero, an organisation that works along side the police, along with the name and contact details of the customer. Please see the Recipero section within our Relationships and Associations section of the website Prices of services provided All prices stated on this website are subject to the current rate of VAT Orders placed by the Customer via the website http://www.blacklockjewellery.com (hereinafter referred to as the “Website”) for the products offered by Blacklock Jewellery through the Website are only an offer to conclude a sales contract. The sales contract is entered into upon the confirmation of the order by e-mail by Blacklock Jewellery to the Customer. Insurance Please ensure that you insure all of your jewellery against any loss. Many policies require each item valued over £1,000 to be named separately on the policy (this amount may vary according to your policy) and you should therefore advise your insurer at the time of purchase to add the item to your policy if it is valued at more than your policy's limit. We work with T H March, our preferred specialist jewellery insurance broker who could look after all of your needs in this area. Click here for more information Errors and Omissions Excepted We endeavour to ensure that all goods and services we are offering on the website are clear and easily found. This means we show the actual price clearly including VAT. In the event of human error or malfunction in the technology the prices on the site do not commit us to sale; until a price is agreed and we accept payment. Before agreeing the contract we will confirm the actual price that you will pay. Cancellation of Contract You have the right to cancel the sales contract as per the terms set out below. You are not obliged to include the reason for cancelling the sales contract. The cancellation shall be made in writing by mail or email or by the return of the items within thirty (30) days of receipt of the products by the Customer to Blacklock Jewellery. Your order cancellation will take place after a). The product is received by Blacklock Jewellery and b). Our examination process verifies that the diamond and the precious metal are in their original conditions Customers Duties in relation to cancellation of contract 1. Prior to cancellation you shall retain possession of the item(s) and take reasonable care of them. 2. The Customer bears the direct costs and risks of the returned products. 3. You are under the duty to take reasonable care to ensure that the returned items are received by Blacklock Jewellery in good condition. Blacklock Jewellery has the right to charge a refinishing fee for any item(s) returned as a result of the use or misuse of the items. 4. A right of cancellation does not exist with regard to products made according to the Customer’s specifications, which are personalised or which are not suitable for return due to their nature and/or constitution. 5. If the Customer exercises his/her right of cancellation, (s)he is obliged to return the products as soon as reasonably possible but at least within thirty (30) days of the dissolution at their own expense. 6. You will be reimbursed for the amount that you are owed within 30 days after Blacklock Jewellery has received the item Returns and Exchange Policy - Showcase Items and loose stones If you are not entirely satisfied with your showcase piece of jewellery or loose diamond(s) purchased you can return within 30 days. We will exchange the jewellery / loose stone(s) for an item of the same value, or greater. Unused showcase pieces of jewellery or diamonds, with all of the original receipts and packaging must be post-marked to us within 15 days of receiving your order for a full refund. We do not accept returns after 30 days. If however, you would like a full refund then the following process must be followed. 1. Please call 0845 652 1391 to inform us that you would like to return your item of jewellery. You will be given a reference number. 2. Return all original packaging, including any relevant diamond certificates. A replacement fee of £125 is charged for a new certificate if not returned. 3. Address your package after receiving details from Blacklock Jewellery as to the returns address. Please ensure that there is no mention of Blacklock Jewellery on any outer packaging as this will be a security risk. 4. Call Blacklock Jewellery before the jewellery is actually sent. Any unauthorised mail will be returned to sender. Any items damaged or altered in any way will not be accepted as returns. 5. Quality checking/assessment will take place once the item(s) are received. 6. Once received and checked you will receive an email which will confirm any further course of action if necessary. 7. You will receive monies in the same form of payment originally used for the purchase. Returns and Exchange Policy - All other items The following items cannot be returned and will be refused if shipped to us for the purpose of a return. • Bespoke Orders are non-returnable • Re-modelling Orders are non-returnable • Re-mounting Orders are non-returnable Blacklock jewellery accepts no responsibility for items lost or damaged in the post. Statutory Instrument 2000 No. 2334 - The Consumer Protection (Distance Selling) Regulations 2000 Third Party Content Blacklock Jewellery provides links to Web pages and content of third parties ("Third Party Content") as a service to those interested in this information. Blacklock Jewellery does not monitor or have any control over any Third Party Content or third party Web sites and is not held responsible for the accuracy or completeness of the information. Applicable Law These Terms and Conditions and your use of this site will be governed by and construed in accordance with the laws of the United Kingdom Copyright & Legal Notes The information found on this web site is protected by copyright. Such information is provided for the sole purpose of private use. The copying, reuse or relaying of this information to any other person or party is strictly prohibited without prior consent. blacklockjewellery.co.uk is not held in any contractual obligations by way of the information it provides on this web site other than those referred to in our terms and conditions. Blacklockjewellery.co.uk reserves the right to make changes, without prior notice, to any products or services mentioned on this site at any time. All rights reserved.